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How can we help?

We're here to offer support every step of the way.
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2 Years Warranty

2 Years Warranty that keeps everything running exactly as it should.

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Accidental damage

If your HILO gets damaged, we’ll send you a replacement.

Setting up couldn’t be easier

Setting up couldn’t be easier

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Turn on the device

Slide the door to open the heating chamber and insert the stick.

A close-up of a maroon electronic cigarette or tobacco heating device with a white stick labeled virto inserted into it, set against a white circle on a dark red background.

Insert the stick

Gently insert the stick from the correct side up to the drawn line. Remember that the graphic must be outside the heating chamber.

A close-up of a sleek, maroon electronic device with an orange button and a white stick labeled Virto inserted into the top, set against a circular white background on a maroon field.

Prepare for the session

Choose between standard or boost mode. Press the button for 2 until it vibrates. The orange bar on the screen will show the time remaining until the session starts. Wait for the second vibration, glo™ HILO is ready for use.

A sleek, maroon electronic device with a circular orange-rimmed button on top and a small display screen showing a white bar and orange circle, set against a white circle on a dark red background.

Remove the stick

At the end of your session, gently remove the wand with a slight twist.

How to use
Stick Remover Tool

 

Got questions?
We’ve got answers.

HILO and HILO Plus both offer a premium heated tobacco experience with dual-heating technology. HILO Plus notably includes the EasySwitch™ heating pen which can be used on its own or with the charger pack. It also features a touchscreen interface — ideal for users seeking more control between charges.

HILO Plus features a more intuitive interface thanks to its touchscreen technology, and it also includes the EasySwitch™ heating pen. Both HILO and HILO Plus have the same advanced dual-heating technology.

Yes. Both HILO and HILO Plus support Standard and Boost modes, giving you flexibility in your experience.

The all-new HILO and HILO Plus are our most advanced devices yet.
They include the heating technology to use a combination of TurboStart™ Quartz and infrared waves. TurboStart™ technology heats 100% of the tobacco. This new technology heats up sticks in just 5 seconds for Hilo and less than 10 seconds for HILO Plus and to the highest heating level ever from glo™.

HILO and HILO Plus also use a different stick format from Hyper devices.
virto™ and rivo™ sticks have been exclusively designed for HILO and HILO Plus.

There are 2 heating modes for both HILO and HILO Plus.
You can choose either Standard or Boost mode on the device. If you have connected your device to the myglo™ App, you can further adjust the session length of Standard mode on your glo™ device, ensuring an even more tailored experience.

Need further help?

If you need a faster response, you could always use Live Chat
Start a chat:
Monday - Saturday 8am - 6pm. Excludes bank holidays.
Start chat
Telephone
800-500-1450
Mon - Sat 8am - 8pm
Excluding bank holidays
Email
info.gr@myglo.com
We aim to reply to emails within 24 hours.