Wins you over at first connection

myglo™ App to personalise your experience
Apple Store download Google Play store download

How to download.

Whether you’re on iOS or Android, getting started is easy.

Do you have any questions? Perhaps we can help you in the FAQs or contact Customer Care

How to download.

Whether you’re on iOS or Android, getting started is easy.

Do you have any questions? Perhaps we can help you in the FAQs or contact Customer Care

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Download myglo™ app

To use myglo™ on iOS, you first need the Nuviu browser, which enables full device connectivity.


Download the Nuviu app from the App Store, open it once installed, and then navigate to myglo.com using the browser inside Nuviu.


Nuviu app is free and designed specifically to support the myglo™ experience.

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Set up & secure

Begin by confirming your location and language preferences. After that, log in to your existing glo™ account or create a new one.


To protect your data and preferences, you will then be prompted to set up a PIN.

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Prepare for Pairing

Before pairing, make sure Bluetooth® is turned on. Pairing will not happen automatically; you have to start pairing in your app


Keep your phone close to ensure a smooth connection process.

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Pair your device

To start pairing, if you are using HILO Plus press the control button five times quickly, otherwise, if you are using HILO device press any of the buttons five times quickly. When the EasyView™ display shows the Bluetooth® icon, the device is in pairing mode. In the myglo™ app, select your device from the list that appears; the process may take up to three minutes.


Once pairing is complete, the screen will display confirm icon and the device will vibrate. Your device is ready to use!

Wins you over at first connection.

With MyDisplay, you can name your HILO whatever you like and it will greet you by name each time you use it. A small detail that makes your device feel more like it’s truly yours.
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mySession lets you choose the right session length for your perfect moment: Normal (5 min 10 sec), Medium (4 min), or Short (3 min). It’s all about making every minute count.

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Once enabled, myUsage lets you track your daily, weekly, or monthly sessions, see your average daily use, and compare Standard vs Boost mode. It’s a simple way to stay informed and understand your routine.

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myLock keeps Hilo just for you. It lets you lock or unlock your paired Hilo device straight from the app, giving you more control and peace of mind.

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Find my glo makes sure Hilo is easy to find* and locate through the app. Whether it’s in another room or hidden in your bag, you’ll know exactly where to look.
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*the app displays your device’s approximate location when it is paired, charged and within Bluetooth® range of your smartphone. Otherwise, it shows the last known location when your device was synced with your smartphone and your app was activated. Accuracy may vary due to obstacles, interference, or the electromagnetic environment.
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2 Years
Warranty

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Rapid replacement

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Anytime digital support

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Free next day delivery

Protected by warranty, supported by our dedicated care team. Say hello to peace of mind. Learn more

Find myglo™

Three sleek, dark red electronic devices with black accent screens stand upright on a white background, displaying the text Hi on one of the screens. The words NEW HILO plus appear in the image corners.

Never lose your glo™ device again

Find myglo™ helps users locate their glo™ device by showing the location of its last connection to the app and allowing them to play a sound on the device if it is within range.

Got questions?
We’ve got answers.

HILO and HILO Plus both offer a premium heated tobacco experience with dual-heating technology. HILO Plus notably includes the EasySwitch™ heating pen which can be used on its own or with the charger pack. It also features a touchscreen interface — ideal for users seeking more control between charges.

HILO Plus features a more intuitive interface thanks to its touchscreen technology, and it also includes the EasySwitch™ heating pen. Both HILO and HILO Plus have the same advanced dual-heating technology.

Yes. Both HILO and HILO Plus support Standard and Boost modes, giving you flexibility in your experience.

The all-new HILO and HILO Plus are our most advanced devices yet.
They include the heating technology to use a combination of TurboStart™ Quartz and infrared waves. TurboStart™ technology heats 100% of the tobacco. This new technology heats up sticks in just 5 seconds for Hilo and less than 10 seconds for HILO Plus and to the highest heating level ever from glo™.

HILO and HILO Plus also use a different stick format from Hyper devices.
virto™ and rivo™ sticks have been exclusively designed for HILO and HILO Plus.

There are 2 heating modes for both HILO and HILO Plus.
You can choose either Standard or Boost mode on the device. If you have connected your device to the myglo™ App, you can further adjust the session length of Standard mode on your glo™ device, ensuring an even more tailored experience.